Prepare to buy your boughs of holly early this year 91Ƶ or just have them delivered 91Ƶ as store owners adjust to a holiday season that may prove far from jolly.
Retailers are ramping up plans for a transformed Christmas shopping season in response to the COVID-19 pandemic, with strategies to draw buyers early, step up their e-commerce game and convince consumers to buy gifts for far-flung friends and family.
Indigo Books & Music Inc. is already rolling out cards and advent calendars. Mountain Equipment Co-op has seen a sales surge for winter products such as snowsuits, which it aims to load onto shelves ahead of schedule alongside snowshoes and skis to spread out the holiday rush.
Hudson91Ƶs Bay Co. will launch its yuletide collection of clothing and decor six weeks early at the start of October, while some Canadian Tire stores are already aglow with Christmas lights and baubles.
For Indigo CEO Heather Reisman, flexibility and health awareness are top of mind.
In the wake of 15 store closures since March, the chain has revamped its customer experience with private shopping hours 91Ƶfor people who may feel particularly compromised,91Ƶ she said. Loyalty program members can visit outside of normal operating hours 91Ƶ typically before 10 a.m. and after 9 p.m. 91Ƶ to browse at will, free from crowds.
The 12 weeks leading up to New Year91Ƶs Day usually account for about one-third of annual sales, she said.
91ƵIt91Ƶs not possible to fully make up for almost three months of almost 200 physical stores closed (earlier this year)91Ƶ so our goal is to get as close to last year91Ƶs sales as possible, recognizing that it will depend on customers spreading out their time.91Ƶ
Shipping and logistics continue to be upended as the pandemic91Ƶs second wave begins to break. Fashion retailer Simons is investing millions in temporary shipping and packing stations to meet the expected spike in demand for online orders. However, CEO Peter Simons doubts the 180-year-old department store can reach previous revenue peaks for the season, which typically make up 40 per cent of sales for the year.
E-commerce poses a 91Ƶhuge logistical challenge,91Ƶ he said, with online sales already tripling. 91ƵThe complete infrastructure will be very taxed.91Ƶ
The pandemic prompted Simons to postpone the opening of a $215-million automated distribution centre in the Montreal area. As a result, it will have to spend millions more on a hiring surge, already underway, to pack and sort online purchases through December, he said.
While some companies are relying on online deals and curbside pickup, London Drugs is bulking up its physical presence. It plans to construct queue shelters at more than half of its 82 stores by mid-October, including metal-roofed structures bolted to buildings to shield Prairie customers from wind and snow.
Real estate company Cadillac Fairview hopes to shorten indoor lineups by registering retailers on its appointment-booking app. The platform, launched recently as a pilot with jewelry chain Pandora at Toronto91Ƶs Eaton Centre, lets customers schedule a time to swing by the store without having to worry about long queues or crowded aisles.
Companies like Apple Inc. have relied on fluid customer appointment systems for years, but Cadillac Fairview hopes to bring less tech-savvy bricks-and-mortar vendors on board across its 19 shopping centres before Christmas.
Michael LeBlanc, a senior adviser at the Retail Council of Canada, says consumers may have more spending money on hand after shelling out less on vacations, commutes and lunchtime cappuccinos.
91ƵOur message to Canadians for the holidays is: shop early and shop often. This is not the year to wait. And retailers are telling me they91Ƶre seeing signs of gift buying already,91Ƶ LeBlanc said.
But a holiday season that features fewer store visits and gatherings of friends and family may see a corresponding decrease in impulse buys and lavish gift giving, with the unemployment rate lingering above 10 per cent and rent and loan payment deferrals set to expire.
More e-commerce means fewer whimsical purchases in the aisles. But online browsing offers plenty of impulse options as well, with retailers able to suggest products based on previous searches and purchases.
91ƵThat91Ƶs not as smooth online as we91Ƶd like91Ƶ But that91Ƶs where you91Ƶll have to fight this game, online,91Ƶ LeBlanc said.
91ƵI can91Ƶt think of a more important season for all of us, and then maybe that91Ƶs reflected in sending people gifts online. Merchants are hoping that will be the case91Ƶ but we just don91Ƶt really know.91Ƶ
Reitmans Canada Ltd., which is restructuring after the insolvent women91Ƶs apparel retailer was granted creditor protection in May, hopes to claw back customers with online style sessions by appointment for those hunting for personalized tips.
More casual winter wear will be among the threads on offer as telecommuting remains the norm. 91ƵWe definitely have increased our cozy assortment,91Ƶ said Reitmans president Jackie Tardif.
Seasonal outfits and items will hit the shelves early at various retailers across the country as COVID-19 upends the annual shopping surges on Black Friday and Boxing Day. But unless the pandemic returns with a vengeance 91Ƶ a real possibility 91Ƶ in-person purchases will not disappear entirely.
91ƵWe91Ƶre social animals. We91Ƶre tactile, social beings. The pandemic has perhaps made us realize what a privilege that is,91Ƶ said Peter Simons.
91ƵBut it hasn91Ƶt taken away the hunger or the need for that contact, and I believe that will remain.91Ƶ
Christopher Reynolds, The Canadian Press
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