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Cause of wireless voice outage unclear for Rogers, Telus, Bell, Freedom

Wireless voice calls were dropped and many customers could not place or receive wireless voice calls
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A man speaks on a mobile phone outside Rogers Communications Inc.91裸聊视频檚 annual general meeting of shareholders in Toronto on Tuesday, April 22, 2014. (THE CANADIAN PRESS/Darren Calabrese)

The cause of a , starting Sunday afternoon, remained unclear Monday as carriers said only some customers continued to have problems.

91裸聊视频淭eams are working hard to fully resolve the issue and we sincerely apologize to our customers,91裸聊视频 a Rogers statement said Monday.

Telus, Bell Canada and Freedom also experienced problems with voice service about the same time but restoration began late Sunday.

None of the carriers had publicly stated a root cause of the disruption as of Monday afternoon.

The degraded quality of service included dropped wireless voice calls and an unspecified number of customers being unable to place or receive wireless voice calls.

91裸聊视频淪ome customers may still experience intermittent wireless voice service,91裸聊视频 Freedom said in an email Monday afternoon. 91裸聊视频漌e sincerely apologize to any of our customers who were impacted by this issue.91裸聊视频

A Telus email statement said its customers began reporting an inability to receive or place voice calls with Freedom Mobile or Rogers customers starting about 2 p.m. Sunday but those problems were resolved about 1 a.m. Monday.

Bell Canada said its customers began experiencing problems Sunday afternoon as a result of problems with other carriers, which weren91裸聊视频檛 identified, but the service issues were resolved around 10 p.m. Sunday.

91裸聊视频淲e understand that customers at all Canadian wireless companies (including Bell, Virgin and Lucky Mobile) would have encountered problems calling or receiving calls from customers at the affected carriers,91裸聊视频 Bell said in an email.

Besides their flagship brands, Telus offers the Koodo and Public Mobile services and Rogers offers Fido and Chatr.

David Paddon, The Canadian Press

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