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Consumer groups want grocers to ditch digital-only deals

Equity concerns after study found that 25% of Americans 65 or older don91裸聊视频檛 use the internet
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A digital-only coupon for Pampers brand baby wipes is displayed at a Kroger in Ann Arbor, Michigan, on Tuesday, Nov. 16, 2022. A coalition of consumer groups is calling on grocers to stop offering digital-only deals, saying they discriminate against people without smartphones or regular internet access.(AP Photo/Dee-Ann Durbin)

A coalition of consumer groups is asking grocery chains to rethink their digital-only coupons, saying the deals discriminate against people who don91裸聊视频檛 have smartphones or reliable internet access.

Digital-only deals 91裸聊视频 advertised online or on store shelves 91裸聊视频 can offer significant savings, but they generally require customers to electronically clip a coupon in a grocer91裸聊视频檚 app or on its website.

For example, a Kroger in Cincinnati, Ohio, is advertising frozen turkey for 60 cents per pound this week; with a digital coupon, the price drops to 49 cents per pound. And a Stop & Shop in Somerville, Massachusetts, is offering a half pork loin for $2.99 per pound; with a digital coupon, that drops to $1.79 per pound.

91裸聊视频淭here91裸聊视频檚 nothing wrong with digital coupons as long as they91裸聊视频檙e equitable and everyone can take advantage of the advertised price in one way or another,91裸聊视频 said Edgar Dworsky, a consumer advocate and former assistant attorney general in Massachusetts who runs the website Consumer World.

Dworsky and others 91裸聊视频 including Consumer Reports, Consumer Action, the Public Interest Research Group and the National Consumers League 91裸聊视频 sent letters this week to Kroger, Albertsons, Stop & Shop and Smart & Final urging them to make sure deals are available in both digital and non-digital formats.

Kroger and Smart & Final didn91裸聊视频檛 respond to requests for comment from The Associated Press. Stop & Shop said it will review the letter.

Albertsons said it offers digital deals as a way to reward customers in its loyalty program, who can download the deals into their apps. But the company said many of its stores also let customers present the weekly circular to cashiers so the discounts can be applied at the register.

Dworsky said that can be problematic, since customers and cashiers don91裸聊视频檛 always know that91裸聊视频檚 an option.

Albertsons also pointed out that it owns Vons, a California-based chain that Dworsky praised for offering 91裸聊视频渃lip or click91裸聊视频 coupons in its circulars, which allow customers to cut out coupons or download them to their apps. Pennsylvania-based Giant Co. also offers 91裸聊视频渃lip or click91裸聊视频 coupons, Dworsky said.

91裸聊视频淲e will continue to provide assistance to users of the rewards program in the store to help them ensure they get the best possible experience and prices,91裸聊视频 Albertsons said in a statement.

Dworsky said some stores offer refunds to customers who ask for the digital price, but that requires the customer to make an extra effort. He wants stores to ensure cashiers will honor digital deals upon request, or even go to the lengths of Texas-based H-E-B, which puts physical coupons in its stores next to advertised deals.

Dworsky said seniors are the most likely to lack smartphone or internet access or the technical savvy to figure out how digital-only coupons work.

Smartphone access varies widely by age group in the U.S., according to a 2021 study by the non-partisan Pew Research Center. The study found that 96% of people ages 18 to 29 own a smartphone, compared to 61% of those 65 and older. The same study found that 25% of people 65 or older don91裸聊视频檛 use the internet.

91裸聊视频擠ee-ann Durbin, The Associated Press





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