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91ƵIt won91Ƶt change overnight:91Ƶ Workers push back as return-to-office plans roll out

Multiple factors can influence how employees respond to the revival of office life
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People cross the street in downtown Vancouver, on Wednesday, February 23, 2022. As pandemic restrictions are lifted and cases ease, some companies want workers back in the office five days a week. THE CANADIAN PRESS/Darryl Dyck

Ian McGrath has made it clear to his bosses: If the company forces staff to return to the office, he91Ƶll tender his resignation.

The Halifax-area tech worker says he91Ƶs thriving working from home. His productivity has soared, his last annual review exceeded expectations and he91Ƶs now one of the company91Ƶs top performers.

91ƵI91Ƶve also achieved a much better work-life balance,91Ƶ McGrath said. 91ƵI91Ƶm healthier, happier and more productive.91Ƶ

Businesses are issuing return-to-office plans across the country, calling white-collar workers back to their cubicles after two years of working from home.

As pandemic restrictions are lifted and case numbers ease, some companies want workers back in the office five days a week. On the other side of the spectrum, others are vacating pricey leases in prime downtown areas and asking employees to work remotely for good.

Many others are adopting a hybrid model, varying from a flexible come-when-you-want approach to mandating specific days workers must report to the office for duty.

Yet after more than two years of Zoom calls and Slack chats from home, wearing comfy 91Ƶsoft91Ƶ pants and having more time for kids or exercise or reading, employees may be resistant to returning to the office.

91ƵSome employers just want to flip a switch and turn back time to how things were,91Ƶ said Catherine Connelly, human resources and management professor at McMaster University91Ƶs DeGroote School of Business.

91ƵIt91Ƶs wishful thinking,91Ƶ she said. 91ƵIf you look at any other past pandemic 91Ƶ behaviours just did not reset to how things were.91Ƶ

A return to the office doesn91Ƶt affect all workers equally, said Connelly, also Canada Research Chair in organizational behaviour.

Multiple factors can influence how employees respond to the revival of office life, from the comfort of their home working conditions and personality type to their workplace culture and office set up.

91ƵIf you91Ƶve got a nice big office with a door that closes and maybe a dedicated parking space, that91Ƶs very different than someone being asked to work from a noisy cubicle with a lot of interruptions,91Ƶ she said.

The key to a successful return-to-office plan is flexibility and taking it slow, experts say.

If workers feel like they are being coerced into returning to the office, they91Ƶll push back.

91ƵIf people perceive it as control being taken away from them, you91Ƶre going to get resistance,91Ƶ said Paula Allen, global leader and senior vice-president of research and total well-being at LifeWorks.

91ƵTwo years is a long time for habits to become ingrained and people don91Ƶt like change,91Ƶ she said. 91ƵIt won91Ƶt change overnight.91Ƶ

Some tech companies, previously known for workplace perks such as free office fitness classes and nap rooms, are again turning to incentives to help lure workers back to the office.

ServiceNow Canada, an enterprise software company with offices in Montreal and Toronto and plans to open a Calgary location soon, is hoping to entice employees with free meals and team-building events.

91ƵWe91Ƶre starting to put on some events to say, 91ƵWe91Ƶre here, come on down and have some fun,91Ƶ91Ƶ said Marc LeCuyer, vice-president and general manager of ServiceNow Canada.

The tech company has held a Taco Tuesday lunch, a pop-up from a local bakery and a pizza making event, he said.

91ƵWe want to get back to this mindset where human connection is valuable and healthy,91Ƶ Lecuyer said. 91ƵWe want to set the stage for a return to the office in a very positive way.91Ƶ

The company doesn91Ƶt plan to mandate a return to the office, he said.

91ƵWe91Ƶre providing people with choice,91Ƶ Lecuyer said. 91ƵIf you91Ƶre working for an employer who is forcing you to do something that you don91Ƶt want to do, there91Ƶs no path to positive experience.91Ƶ

The desire to attract employees back to offices with perks such as free food has been a boon for startups like Hungerhub, a corporate catering tech platform that delivers lunches to workplaces from local restaurants.

Sari Abdo, co-founder and CEO of the Toronto-based startup, said the corporate lunch program eases some of the burden of returning to an office.

91ƵI think we91Ƶre seeing a carrot-and-stick approach to getting employees back in the office and this is a carrot,91Ƶ he said. 91ƵCompanies are saying, 91ƵDon91Ƶt worry about food, don91Ƶt worry about meal planning, just come on in.91Ƶ91Ƶ

While a free lunch is a nice gesture, companies do have the right to call workers back into the office 91Ƶ no incentive required, said employment lawyer Hermie Abraham.

91ƵThis is the employer91Ƶs legal right and decision as to how they wish to implement return-to-work plans,91Ƶ she said. 91ƵPeople may feel like they should have the right to continue working from home but unless there91Ƶs a human rights consideration, they don91Ƶt.91Ƶ

Many workers going into the office for the first time in years are groaning about a lengthy commute, expensive parking and the soaring cost of lunch.

But from a legal standpoint, Abraham said it91Ƶs largely 91Ƶtoo bad, so sad.91Ƶ

91ƵYou may have realized gains during COVID because you didn91Ƶt have to pay for those things, but that91Ƶs not your employer91Ƶs problem,91Ƶ she said. 91ƵThis is the job you signed up for when you originally were hired.91Ƶ

Still, Abraham said a best practice would be to allow a gradual return to the office 91Ƶ particularly given the current red hot labour market.

91ƵThere is going to be a war for talent in some positions and the more accommodating and flexible you are as an employer, the greater chances that you91Ƶll win.91Ƶ

Halifax-area tech worker Ian McGrath said he91Ƶs aware of the low unemployment rate and competition for talent in many industries, including his.

91ƵI know what the market looks like right now,91Ƶ he said. 91ƵI know that I could leave my job for somewhere else and make more money.91Ƶ

91ƵBrett Bundale, The Canadian Press





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