Elon Musk sought to reassure big companies that advertise on Twitter on Wednesday that his of the social media platform won91Ƶt harm their brands, acknowledging that some 91Ƶdumb things91Ƶ might happen on his way to creating what he says will be a better, safer user experience.
The latest erratic move on the minds of major advertisers 91Ƶ that the company depends on for revenue 91Ƶ was Musk91Ƶs decision to abolish a new 91Ƶofficial91Ƶ label on high-profile Twitter accounts just hours after introducing it.
Twitter began adding gray labels to prominent accounts Wednesday, including brands like Coca-Cola, Nike and Apple, to indicate that they are authentic. A few hours later, the labels started disappearing.
91ƵApart from being an aesthetic nightmare when looking at the Twitter feed, it was simply another way of creating a two-class system,91Ƶ the billionaire Tesla CEO told advertisers in an hour-long conversation broadcast live on Twitter. 91ƵIt wasn91Ƶt addressing the core problem.91Ƶ
Musk91Ƶs comments were his most expansive about Twitter91Ƶs future since he closed a $44 billion deal to buy the company late last month, dismissed its top executives almost immediately and, on Friday, . Major brands including General Motors, United Airlines, General Mills and others have as they watch whether Musk91Ƶs plans to loosen its guardrails against hate speech will lead to a rise in online toxicity.
Scores of companies big and small made their presence known among the more than 100,000 Twitter Space listeners by signing in with their brand Twitter accounts. The brand accounts for companies including banks Deutsche Bank, TD Ameritrade, gas company Chevron, automaker Nissan, airline Air Canada and many others appeared. Car brand Audi, which has paused Twitter ads, was there, as was retailer R.E.I., which said after the call its ads were still paused.
Musk said he91Ƶs still planning a 91Ƶcontent moderation council91Ƶ representing diverse viewpoints that will tackle inappropriate content and reassure advertisers but it would take 91Ƶa few months91Ƶ to put together. He said it will be advisory and 91Ƶnot a command council.91Ƶ
Lou Paskalis, longtime marketing and media executive and former Bank of America head of global media, said the briefing raised questions that will likely leave Fortune 500 advertisers uneasy.
The biggest concern for big advertisers is brand safety and risk avoidance, he said. And Musk seems uninterested in reigning in his Twitter persona that can be divisive 91Ƶ such as his advising Americans to vote Republican.
91ƵTo come out like Elon did 91Ƶ and say 91Ƶvote Republican since there91Ƶs a Democrat in the White House91Ƶ 91Ƶ I don91Ƶt know what marketer wants to go near that,91Ƶ he said.
One solution could be to hire a CEO to run the company and create stability while Musk continues to be his 91ƵChief Twit91Ƶ persona, Paskalis said.
Musk had earlier a 91Ƶthermonuclear name & shame91Ƶ on advertisers that quit Twitter. But he took a more measured approach Wednesday, asking them to 91Ƶgive it a minute and kind of see how things are evolving.91Ƶ
91ƵThe best way to understand what91Ƶs going on with Twitter is use Twitter,91Ƶ he told the group, which was represented mostly by the head of the Interactive Advertising Bureau, a trade association.
However, the confusion on Twitter continued Wednesday. The rollout hours earlier of the 91Ƶofficial91Ƶ labels appeared arbitrary, with some politicians, news outlets and well-known personalities getting the label and others not. In some cases, whether users could see an account91Ƶs 91Ƶofficial91Ƶ label appeared to depend on what country they were in.
Then the labels started disappearing.
YouTube personality and author John Green got the label but his younger brother and 91Ƶvlogging91Ƶ partner Hank Green didn91Ƶt make the cut. Then John Green91Ƶs label was gone. Another popular YouTuber, Marques Brownlee, who posts videos on technology, tweeted he got the label, then tweeted again that it disappeared.
91ƵI just killed it,91Ƶ Musk responded, though at first it wasn91Ƶt clear if he was referring specifically to Brownlee91Ƶs label or the entire project.
The site91Ƶs current system of using 91Ƶblue checks91Ƶ to confirm an account91Ƶs authenticity will soon go away for those who don91Ƶt pay a monthly fee. The checkmarks will be available for anyone willing to pay which will also include some bonus features, such as fewer ads and the ability to have tweets given greater visibility than those coming from non-subscribers.
The platform91Ƶs current verification system has been in place since 2009 and was created to ensure high-profile and public-facing accounts are who they say they are.
Experts have expressed concern that making the checkmark available to anyone for a fee could lead to impersonations and the spreading of misinformation and scams.
The gray label 91Ƶ a color that tends to blend into the background whether you use light or dark mode to scroll Twitter 91Ƶ was an apparent compromise.
Esther Crawford, a Twitter employee who has been working on the verification overhaul, had that the 91Ƶofficial91Ƶ label would be added to 91Ƶselect accounts91Ƶ when the new system launches.
91ƵNot all previously verified accounts will get the 91ƵOfficial91Ƶ label and the label is not available for purchase,91Ƶ said Crawford.
But after the labels started disappearing Wednesday, she again took to Twitter to say 91Ƶthere are no sacred cows in product at Twitter anymore.91Ƶ
91ƵElon is willing to try lots of things 91Ƶ many will fail, some will succeed,91Ƶ she said.
There are about 423,000 verified accounts Many of those belong to celebrities, businesses and politicians.
But a large chunk of verified accounts belong to individual journalists, some with tiny followings at local newspapers and news sites around the world. The idea was to verify reporters so their identities couldn91Ƶt be used to push false information on Twitter.
Musk, who often bristles at critical news coverage, pushed back against that use of the tool Wednesday, saying he wanted to elevate 91Ƶcitizen journalism91Ƶ and the 91Ƶvoice of the people91Ƶ over publications he suggested had too much influence in defining the 91ƵWestern narrative.91Ƶ Journalism professionals generally consider Musk91Ƶs concept of elevating 91Ƶcitizen journalists91Ƶ dangerous because it ignores the need for standards, including fact-checking, that responsible news organizations enforce.
91ƵMatt O91Ƶbrien, Mae Anderson and Barbara Ortutay, The Associated Press