While Michael Vu can take the heat, he isn91裸聊视频檛 willing to let his employees get flamed.

On the morning of Thursday, June 30, the Hanoi 36 chef and owner knew it was going to be a busy day. With another scorcher (40 C) in the forecast, the Salmon Arm restaurateur posted a polite request on the Hanoi 36 Facebook page, that customers please be patient with staff, 91裸聊视频渁s it91裸聊视频檚 a very hot day and they91裸聊视频檙e trying their best!91裸聊视频�

Not everyone got the message.

Sure enough, like the evening before, the heat once again brought diners out in droves. In the span of two-and-a-half hours, Vu and his staff served about 100 customers.

91裸聊视频淔or the two hottest days of the year, we were absolutely full,91裸聊视频� said Vu. 91裸聊视频淲e had line-ups outside the door, the phone was ringing non-stop.91裸聊视频�

Vu said at one point, the restaurant91裸聊视频檚 online ordering system was turned off to focus on in-house diners.

During the June 30 rush, a group of seven people showed up, without reservations, for dinner. Vu said they were seated and it was explained, in advance, that with large groups there is an automatic gratuity added to the bill.

After their meals, Vu said members of the group disputed having to pay the gratuity as they were dissatisfied with their service.

91裸聊视频淭hey said the food was great but the service was terrible,91裸聊视频� said Vu.

Later that evening, Vu learned someone from the group had shared their criticisms in a negative review on the internet.

While he recognized mistakes were made, Vu couldn91裸聊视频檛 let his young servers, both working their first jobs, take the heat. That night he once again took to the Facebook page, this time to defend his staff.

Vu said he and his wife planned to have a staff meeting after the shift to discuss what had happened with the large group. But when he looked at his servers91裸聊视频� exhuasted, hungry faces, he thought better of it, and instead did the Facebook post.

91裸聊视频淚 said, 91裸聊视频楪uys come here. Before I make this post, I91裸聊视频檓 going to read it to you, because I want you to know that no matter what mistakes were made, I91裸聊视频檓 very proud of you and you should be proud of yourself,91裸聊视频�91裸聊视频� said Vu.

91裸聊视频淚 took that route because it91裸聊视频檚 more important to instill confidence in young people, working people, so that they can continue to try. And they know mistakes were made91裸聊视频� But there should be somebody to tell them it91裸聊视频檚 OK.91裸聊视频�

Hundreds have since responded to Vu91裸聊视频檚 impassioned post, sharing their love and support.

Vu stressed this was not about self-promotion, but about doing what91裸聊视频檚 right.

91裸聊视频淎s a businessman, I understand we do have a reputation to uphold,91裸聊视频� said Vu. 91裸聊视频淚f we did apologize for something that was wrong, then things like that would just manifest, and you would always get somebody feeling that, no matter what they do, they91裸聊视频檙e always correct. It is not my job to correct them, but it is my job to defend the working people.91裸聊视频�

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