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91ƵNot just about chips:91Ƶ Frito-Lay, Loblaw expose tension between suppliers, retailers

Situation has left the chip and snack food aisle of many Loblaw stores less full than usual
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One of Canada91Ƶs biggest food manufacturers has halted shipments to one of the country91Ƶs largest grocers in a extreme example of how inflation is impacting the food industry. Bags chips from PepsiCo91Ƶs Frito-Lay division are shown in New York in this June 15, 2007, file photo.THE CANADIAN PRESS/AP-Mark Lennihan

One of Canada91Ƶs biggest food manufacturers has halted shipments to the country91Ƶs largest grocer in an extreme example of how inflation is impacting the food industry and driving a wedge between some retailers and suppliers.

At issue is a dispute over pricing between Frito-Lay Canada and Loblaw Companies Ltd. as the maker of brands like Cheetos, Doritos, Lays, Ruffles and Sunchips tries to recoup higher costs.

The situation has left the chip and snack food aisle of many Loblaw stores less full than usual or stocked with the retailer91Ƶs house brands, President91Ƶs Choice and No Name.

Frito-Lay spokeswoman Sheri Morgan confirmed there is a 91Ƶtemporary disruption91Ƶ with one customer.

91ƵOur business has faced unprecedented pressures from rising costs of items including ingredients, packaging and transportation,91Ƶ she said in an email.

91ƵTo help offset these pressures on our Canadian operations 91Ƶ we have made adjustments to our prices that are consistent across the marketplace.91Ƶ

Loblaw spokeswoman Catherine Thomas said the grocer is 91Ƶlaser focused91Ƶ on minimizing retail price increases.

91ƵWhen suppliers request higher costs, we do a detailed review to ensure they are appropriate,91Ƶ she said in an email. 91ƵThis can lead to difficult conversations and, in extreme cases, suppliers don91Ƶt ship us products.91Ƶ

The rift between Frito-Lay and Loblaw exposes deepening tensions in Canada91Ƶs food industry that many experts say could worsen as supply chain challenges and inflation continue.

Some argue that grocers are simply trying to keep sticker prices low and stop suppliers from using inflation to justify unreasonable price hikes.

Others suggest grocers are using their market strength to bully suppliers and pad their bottom lines.

91ƵIt91Ƶs challenging that it has devolved into such a confrontational relationship,91Ƶ said Michael Graydon, CEO of Food, Health & Consumer Products of Canada, an industry group which lists Frito-Lays parent company PepsiCo Foods Canada among its members.

91ƵThe level of frustration is growing.91Ƶ

The increase in wholesale prices some suppliers are seeking from retailers will help mitigate ongoing inflation but won91Ƶt completely offset higher costs, he said.

The final price consumers pay in stores is set by grocery retailers 91Ƶ not food manufacturers, Graydon said.

However, retail industry advocates say food manufacturers are in some cases seeking price hikes that outpace inflation.

Retail Council of Canada spokeswoman Michelle Wasylyshen said the industry group, which represents Loblaw, has been contacted by both big and small grocery retailers about a flood of new price increases in January from vendors.

91ƵThis follows an already alarming number of increases in the preceding quarter,91Ƶ she said. 91ƵIn many cases the increases are unprecedented and far exceed typical food inflation levels.91Ƶ

Statistics Canada said last week that food prices increased 6.5 per cent in January, the biggest year-over-year jump in grocery bills in more than a decade and higher than the overall annual inflation rate of 5.1 per cent.

It91Ƶs unclear how the loss of sales at Loblaw, which includes conventional chains such as Zehrs, Atlantic Superstore and Provigo and discount stores No Frills and Maxi, could impact Frito-Lay.

The company91Ƶs products are made in Canada, largely using Canadian potatoes grown by local farmers. Experts say a long-term drop in sales could ultimately hurt local producers.

But experts say brand loyalty will work in the chipmaker91Ƶs favour.

91ƵFrito-Lay is betting that the loyalty consumers have for their brands gives them leverage to make this move,91Ƶ said Joel Gregoire, associate director of Canada Food and Drink with market research company Mintel.

Yet pulling supply from Loblaw 91Ƶ which holds the largest share of grocery sales in Canada 91Ƶ is also risky for the food manufacturer, he said.

91ƵNot filling orders to Canada91Ƶs largest grocer will no doubt have a substantial impact on Frito-Lay91Ƶs near-term sales,91Ƶ Gregoire said.

More broadly, he said the dispute appears emblematic of a broader battle for pricing leverage between grocers and manufacturers.

91ƵThis tension is not new, but this move by Frito-Lay has high stakes,91Ƶ he said. 91ƵThis is a battle to maintain margins as costs rise.91Ƶ

Indeed, food expert Sylvain Charlebois said the friction between Frito-Lay and Loblaw is the 91Ƶtip of the iceberg.91Ƶ

The hostility between retailers and manufacturers could worsen in the coming months, he said.

91ƵThis is not just about chips,91Ƶ said Charlebois, Dalhousie University professor of food distribution and policy. 91ƵWe91Ƶre going to be seeing this in other food categories like bakery and dairy as well.91Ƶ

91ƵBrett Bundale, The Canadian Press

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