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Vancity online banking remains down for 3rd day

Credit union has ruled out hacking and data breaches as reasons for outage but cause still unknown
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As Vancity credit union enters its third day of online and some core banking services being down, its CEO says technicians are continuing their work on solving the matter.

In a video posted Saturday, Tamara Vrooman said there91裸聊视频檚 concern over a large volume of data stored in the background during the outage.

91裸聊视频淚t91裸聊视频檚 important that we test and release that data in a structured way to ensure the system is fully functional. That work is ongoing, and I don91裸聊视频檛 yet have an estimate when it will be complete,91裸聊视频 she said.

The disruption, which started at midnight on Wednesday, is impacting Vancity91裸聊视频檚 app and online banking platform. Debit and credit transactions have not been affected.

It91裸聊视频檚 still unknown exactly what caused the crash, but the company said it has ruled out any kind of hacking or data breach.

91裸聊视频淐learly, three days of system outage is not what we would expect, it91裸聊视频檚 not what you would expect and it91裸聊视频檚 not good enough. I apologize for the inconvenience that I know this is placing on our members,91裸聊视频 Vrooman said.

The credit union has extended hours at branch locations, and says it will cover any penalties or service charges that clients incur due to the outage.

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About the Author: Ashley Wadhwani-Smith

I began my journalistic journey at Black Press Media as a community reporter in my hometown of Maple Ridge, B.C.
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