The City of Kelowna now has over a dozen chatbots that field thousands of questions on various topics from residents, businesses, and developers.

They handle approximately 38 per cent of inquiries, and in the first six months of 2024 handled more than 36,000 conversations and fielded nearly 69,000 questions. 

Five topic-specific chatbots (revenue, landfill, recreation, bylaw services after hours and snow removal) are available on city phone lines as a first point of contact. Other bots exist on the city's website and deal with topics such as building permits, and fast-track infill housing.

91裸聊视频淎lthough not perfect, our chatbots will improve over time and with increased use,91裸聊视频� said Andreas Boehm, intelligent cities manager. 91裸聊视频淐ity staff diligently watch the conversations and improve the chatbots91裸聊视频� responses and add more service integrations whenever possible.91裸聊视频� 

The city began implementing chatbots in 2020.   

91裸聊视频淎side from expanding our service channels, the city91裸聊视频檚 aim is to reduce the time staff spend answering routine questions so they can devote more time to complex inquiries, enhancing the customer service we provide,91裸聊视频� Boehm added.

The city recently won an International Association of Business Communicators Gold Quill award for Strategic Artificial Intelligence and a Municipal Service Delivery Officials Excellence in Innovation Award for its building permit chatbots. 

More information can be found on the City of .