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Open house for Dr. Joyce Chen marks change 91Ƶ and continuity 91Ƶ at Okanagan Hearing Centre

Audiologist Janelle Balkwill shares Dr. Chen91Ƶs approach to care
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Janelle Balkwill (left) is excited and inspired to follow in Dr. Chen91Ƶs footsteps at Okanagan Hearing Centre, which offers the full scope of audiology 91Ƶ diagnostic testing, custom hearing protection, hearing aids, and more.

Dr. Joyce Chen91Ƶs patients from will have an opportunity to wish her a happy retirement at an open house Oct. 3.

And they91Ƶll have a chance to meet Janelle Balkwill, who is excited and inspired to follow in .

91ƵShe is just amazing and she has such an awesome reputation,91Ƶ Balkwill said.

91ƵShe91Ƶs created a really awesome atmosphere at Okanagan Hearing. She91Ƶs always provided compassionate and caring service, and she has great relationships with her patients. And that91Ƶs my goal too,91Ƶ she said.

It91Ƶs important for patients to trust their practitioners, and Balkwill 91Ƶ like Dr. Chen 91Ƶ understands that patients are looking for proper care. If patients come away feeling like they91Ƶve just visited a hearing aid store, they haven91Ƶt been properly cared for.

Okanagan Hearing Centre offers the full scope of audiology 91Ƶ , custom hearing protection, hearing aids, and more. And Balkwill is also one of only two or three audiologists in the Okanagan who are trained to offer (TRT), a technique to manage the effects of persistent ringing in the ears.

91ƵA lot of patients are told, even by their doctors, that nothing can be done about their tinnitus,91Ƶ she said. 91ƵBut TRT has been available for 30 years, and there91Ƶs evidence-based outcomes showing that people really benefit from it.91Ƶ

Most important, Balkwill says, is knowing all of her patients well enough to offer them the right care.

91ƵIt91Ƶs nice to have relationships with the patients and really care about their hearing,91Ƶ she said. 91ƵWe meet their families and talk about their grandkids. We even get to know the names of their dogs!91Ƶ

Balkwill has already met many of Dr. Chen91Ƶs patients, and she91Ƶs excited to meet more at Thursday91Ƶs 91ƵOde to Joyce91Ƶ open house at the Okanagan Hearing Centre from 1 to 3 p.m.

91ƵI know a lot of people want to congratulate Joyce on all her years of service. We91Ƶll have some refreshments and snacks, and all her patients can come in and say goodbye to her, and then meet me if they haven91Ƶt already.91Ƶ

Because she shares Dr. Chen91Ƶs attitude and approach to patient care, Balkwill is absolutely confident she will love her new role.

91ƵShe91Ƶs an amazing person and yes, I91Ƶve got some big shoes to fill,91Ƶ she says.

91ƵBut I91Ƶm happy to take that on.91Ƶ

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Learn more about Okanagan Hearing Centre at or call 778-484-7237.



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