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91ƵConstantly probing for weaknesses91Ƶ: London Drugs responds to cyber attack

President said company has been preparing for attack for years, unclear why it was targeted
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The open sign at London Drugs Broadway and Vine location has been turned off in Vancouver on Monday, April. 29, 2024. The president of London Drugs says he doesn91Ƶt know why the company was subject to a cyber attack that forced it to close its stores, but hackers with sophisticated methods are 91Ƶconstantly probing for weaknesses91Ƶ in online systems. THE CANADIAN PRESS/Ethan Cairns

The president of London Drugs doesn91Ƶt know why the company was targeted in a cyber attack that forced it to close its stores for more than week, but Clint Mahlman says hackers with sophisticated methods are 91Ƶconstantly probing for weaknesses91Ƶ of online systems.

Mahlman said in an interview that the Richmond, B.C.-based pharmacy and retailer had been preparing for such a situation for years, and they shut down immediately after the cybersecurity breach was discovered April 28 in order to contain the threat.

Since then, Mahlman said London Drugs has been working with cybersecurity experts to 91Ƶmethodically go through every system91Ƶ and bring them back online in a secure way.

91ƵWe won91Ƶt reopen a system until we have the confidence that it is as good as we can possibly make it,91Ƶ he said.

He said the company has no evidence to suggest that customer data was compromised.

Mahlman said he has no knowledge if the breach might be connected to B.C. Premier David Eby91Ƶs announcement late Wednesday that the province had detected 91Ƶsophisticated cybersecurity incidents91Ƶ involving government networks.

Mahlman wouldn91Ƶt share 91Ƶdetails of any interactions with the threat actors.91Ƶ

He said he91Ƶs sorry that the company couldn91Ƶt release more details in the days after the incident, but they didn91Ƶt want to give the attackers any leverage.

91ƵThe cybersecurity experts deal with these people all the time, and as such, they see certain behaviours from certain threat actors,91Ƶ he said.

Mahlman said hackers look at media reports about the cyber attacks, assessing whether the company is aware of the extent of the breach and its ability to recover.

91ƵThey use that information to either sustain their attack or leverage in some sort of way against the company.91Ƶ

London Drugs will not knowingly give hackers that leverage, Mahlman said.

91ƵWe apologize to the media and our customers that we couldn91Ƶt have given more details that they want, but that91Ƶs our commitment to the safety and security of our systems and our customers.91Ƶ

London Drugs said on Tuesday that all 79 of its stores in B.C., Alberta, Saskatchewan, and Manitoba had reopened, and Mahlman said it was a 91Ƶvery big step91Ƶ to shut down its systems companywide to 91Ƶcontain and mitigate any potential damage.91Ƶ

91ƵThe level of sophistication and expertise of these international cyber threat actors is significant,91Ƶ Mahlman said.

In the B.C. government incident, Eby said provincial authorities were working with the Canadian Centre for Cyber Security and other agencies to determine the extent of the problem, but there was currently no evidence that sensitive information had been compromised.

Mahlman said the investigation was ongoing with the help of cybersecurity experts from across the continent, and more work needed to be done to determine what information could have been accessed.

91ƵWe91Ƶve never had to shut down all our stores before,91Ƶ Mahlman said. 91ƵI think the public may be shocked to know, and this is far from unique to London Drugs.91Ƶ

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