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COVID-19 hospital-visitor policy questioned after B.C. woman dies without caregiver, family

COVID-19 protocol that prevented bedside support 91Ƶunfair91Ƶ to patients with disabilities: Tennant
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Ariis Knight, 40, at her home in South Surrey. Knight passed away April 18 at Peace Arch Hospital. (Contributed photo)

The head of a partnership that works with and advocates for people with disabilities is appealing for a change to Fraser Health policy around COVID-19 hospital protocols.

The call comes after a woman who was supported by Semiahmoo House Society died without a caregiver or family member to help her express her needs during the four days she was hospitalized.

Doug Tennant, chief executive officer of UNITI 91Ƶ a partnership of Semiahmoo House Society, Peninsula Estates Housing Society and The Semiahmoo Foundation 91Ƶ said 40-year-old Ariis Knight was admitted to Peace Arch Hospital with breathing difficulties on April 15, and died Saturday evening, less than an hour after those close to her were advised that her condition had taken a turn for the worse.

91ƵA part of this that makes me really sad is this lady, this woman, had to die without her family or the people who cared for her in the group home, and really cared about her and loved her91Ƶ telling her that she was loved and that she had value on this Earth,91Ƶ said Tennant.

Tennant said his concern isn91Ƶt with the 91Ƶheroic91Ƶ care that frontline workers at PAH have been providing during the pandemic.

91ƵThey91Ƶve always done fantastic work. This is about a policy that needs to be changed.91Ƶ

Currently, non-essential visitors are not allowed at any Fraser Health site, however, Tennant said he91Ƶs been told 91Ƶ and information on the confirms 91Ƶ that there is an exception to the policy, which allows a designated person inside if the need is tied to tasks like feeding and personal care.

That definition of 91Ƶessential91Ƶ needs is incomplete, he said.

91ƵWhen decisions are being made, communication and supporting people to make informed decisions needs to be a reason why people can go into the hospital to support someone,91Ƶ Tennant said.

91ƵTo me, it91Ƶs about fairness. If a person without a disability goes into hospital, they91Ƶre able to communicate their needs. The same respect needs to be given to people with disabilities, who need support to do those things.91Ƶ

91ƵOne of the things that I hope comes out of here is that there would be an exception made for people who need a support person there. It91Ƶs not a matter of treating people with disabilities different, it91Ƶs actually a matter of treating people with disabilities the same.91Ƶ

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Tennant said Knight had been supported by SHS for the past decade. He described her as someone with a bold sense of fashion, a huge personality and a smile that lit up whatever room she was in.

While she was non-verbal, those who knew Knight best and had supported her over the years knew her every facial expression or sound, what each one meant and how she was feeling 91Ƶ it91Ƶs a level of understanding that is unfair to expect of frontline workers, he said.

91ƵShe is a person who communicates in ways other than speaking,91Ƶ Tennant said. 91ƵThe people that had worked with her for 10 years really could understand what she was communicating even though she didn91Ƶt communicate by speaking.

91ƵThat would be very difficult for hospital staff to figure out. In fact, it would be asking too much for hospital staff to try to figure out how someone communicates when it takes people two years or so to get to know someone. That91Ƶs not a fair expectation to put on hospital workers in a short period of time.91Ƶ

Jessica Fletcher, a member of a group comprised of advocates and families members that Tennant said formed to advocate for people with disabilities during the pandemic, shared similar concerns with PAN by email Wednesday evening.

With Knight91Ƶs caregiver being denied entry, she was left 91Ƶwith little ability to communicate with medical staff, and in particular likely unable to effectively express her discomfort or pain,91Ƶ Fletcher writes.

91ƵOver the ensuing days, her condition changed, yet her caregivers, the service provider, and family were all kept in the fog.91Ƶ

In a statement to PAN Thursday, Fraser Health officials said efforts were made to reach out.

91ƵOur thoughts are with this family during this difficult time,91Ƶ the statement begins.

91ƵNo patients receiving end of life care have family members turned away from visiting. In this case, when it became clear that this patient was coming to the end of their life, we proactively reached out to have the family come to hospital.91Ƶ

Fletcher said 91Ƶmany91Ƶ questions remain regarding the situation, including around the lack of communication to Knight91Ƶs family and caregiver regarding her deteriorating condition.

She echoed Tennant91Ƶs sentiments that the communication concerns could have been avoided had a family member or caregiver been allowed to be with her.

Fraser Health announced COVID-19 restrictions in early March, limiting emergency and outpatient clinics to one adult caregiver or support person. In late March, B.C.91Ƶs five regional health authorities banned non-essential visits at all sites, with essential visitors allowed in through controlled access points only.

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Fletcher said despite assurances from government, health authorities 91Ƶare not on the same page and not able to make necessary exceptions to current protocols for personal attendants for people with disabilities.91Ƶ

She also shared an April 14 letter that was penned to provincial and territorial ministers by federal Ministers Carla Qualtrough and Patty Hadju, in which the ministers share concerns and challenges that have been brought to their attention by Canadians with a disability.

91ƵDespite our collective efforts, persons with disabilities across the country are worried and expressing that their unique needs are not being taken into consideration, and that they are not being treated equitably,91Ƶ the letter states.

Among four issues highlighted is a need to work with hospitals 91Ƶto make an exception to any blanket prohibition of visitors when a person with a disability requires assistance with vital services like communication, caregiving or supported decision-making.91Ƶ

A COVID-19 Disability Advisory Group 91Ƶ comprised of experts in disability inclusion 91Ƶ was established, they write, 91Ƶto provide advice on the lived experiences of persons with disabilities during this crisis; disability-specific issues; challenges and systemic gaps; and strategies, measures and steps to be taken in response.91Ƶ

Earlier this month, Surrey South MLA Stephanie Cadieux issued a call for greater action to address the impact of the COVID-19 crisis on people with disabilities.

In an , she describes the individuals as 91Ƶdisproportionately impacted,91Ƶ citing greater risk of complications due to underlying medical conditions; discrimination and barriers in access to information, services and health care; challenges created by self-isolation and physical distancing; and more.

Thursday, Cadieux expressed condolences to the woman91Ƶs family and those who cared for her, but said she could not comment further on the case, as it was not something she had direct knowledge of or was involved in.

At the same time, 91Ƶit does seem to underscore what I91Ƶve been saying, what the disability community91Ƶs been saying, about the need for clearer protocols in circumstances where there are people who can91Ƶt communicate for themselves or require one-on-one care on a daily basis that is not nursing,91Ƶ she said.

91ƵAs I learn about the details of this situation, it will re-energize my push with government for clarity around these protocols, and the rights of people with disabilities91Ƶ and what does that mean when it comes to a person with a disability who has the need for personal support for communication or care.91Ƶ

Cadieux maintained that an advisory group similar to that announced by the federal government is needed in B.C. as well.

Provincial health officer Dr. Bonnie Henry also spoke to the issue of communication challenges for people with disabilities during her daily update Thursday afternoon, stating there are exceptions to the restrictions that are in place at long-term care facilities and hospitals, 91Ƶto ensure that people who have these extra needs around being able to verbalize or have other issues in not being able to communicate effectively or hear.91Ƶ

91ƵWe do believe that there is accommodation being made,91Ƶ Henry said. 91ƵMy expectation is that there is accommodation being made.91Ƶ



tholmes@peacearchnews.com

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Tracy Holmes

About the Author: Tracy Holmes

Tracy Holmes has been a reporter with Peace Arch News since 1997.
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