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Nanaimo-Vancouver foot ferry cancels half its scheduled sailings for August

Hullo says it needs to 91Ƶbetter operationalize,91Ƶ new launch date is Aug. 16

Hullo ferries aren91Ƶt ready to greet and welcome aboard travellers just yet.

The Nanaimo-Vancouver fast foot ferry service was scheduled to start service on Monday, Aug. 14, but instead, cancelled all of that day91Ƶs sailings, all of the next day91Ƶs sailings, too, and half its sailings until the end of the month.

Hullo issued a press release on Monday night advising that it is suspending all sailings until Wednesday, Aug. 16, to assess its operations.

According to the release, the company wants to take a 91Ƶdeliberate and measured approach91Ƶ to ensuring long-term safety and reliability of the ferry service.

91ƵEvery new operation has a bedding-in period to effectively set its systems and procedures for long-term stability. Today91Ƶs conditions gave us better insight into several processes that we could better operationalize, and we are taking the time to do just that with the safety and well-being of our passengers at top of mind,91Ƶ said Hullo co-founder Rupesh Amin in the release.

In an earlier release Monday, Hullo stated that windy seas and a power outage the night before possibly impacting systems were reasons for the first day91Ƶs cancelled sailings. But the latest release now states that a 91Ƶrevised temporary launch schedule91Ƶ means the cancellation of the first and last sailings of the day every day from now through Aug. 30. Plans from Aug. 16-30 are to sail from Nanaimo at 10 a.m. and 4:30 p.m. and from Vancouver at noon and 6:30 p.m. daily. Guests with tickets for early and late sailings will be contacted by Hullo customer service, the company advised.

Alastair Caddick, Hullo CEO, said in the release that guests have expressed support and patience and said the company hopes to make good on that trust soon.

91ƵOur long-term vision is not only to be a transportation provider but a pillar of reliability and trust in the community,91Ƶ he said. 91ƵWith this commitment in mind, we eagerly await the moment when we can welcome you aboard, assuring a journey that melds safety with unparalleled service.91Ƶ

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