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VIDEO: Shuswap Outpatient Lab readying to receive patients at new location

New lab next door to old location features bigger waiting room, more streamlined services

Final touches are being made at the Shuswap Outpatient Lab as staff ready to once again receive patients.

The lab, located at #2-2770 10th Ave. NE in Salmon Arm, has been closed since June 5 as the service is moved into a newly renovated unit in the same building. Interior Health asked patients with routine or non-urgent blood work to hold off receiving services until June 12, the anticipated reopening, or to visit a lab in a nearby area.

The bright and modern space can welcome more patients in a bigger waiting room with more streamlined services, said Brittany Tomson, a professional practice leader with Interior Health (IH).

91裸聊视频淲e have a dedicated reception desk which has better accessibility for patients, and we will have hired two dedicated clerks,91裸聊视频 said Tomson. 91裸聊视频淪o they91裸聊视频檒l be able to attend to patients as soon as they come in, which is huge for our access and flow.91裸聊视频

Another upgrade that will speed up the lab91裸聊视频檚 processing time is the inclusion of label printers at each station, whereas previously all lab assistants had to share one printer, often waiting a while before labelling and processing samples, said Tomson.

91裸聊视频淚t91裸聊视频檚 all decreasing wait times, streamlined, more efficiency is what we91裸聊视频檙e trying to get at,91裸聊视频 said Tomson. 91裸聊视频淏etter quality of care for patients.91裸聊视频

New phlebotomy chairs now sit in four of the lab91裸聊视频檚 five bay stations, with the last housing a bed and extra supplies. The outpatient lab performs phlebotomy (blood work) and ECG scans, and any collection kits that need to be picked up or dropped off also come through the lab.

The lab will employ the same level of staff as the previous location, but Tomson said IH is recruiting and she anticipates by July the lab will be operating at full staffing levels.

91裸聊视频淪taff are excited and we91裸聊视频檙e hoping patients are excited as well.91裸聊视频

Tomson said there are key goals and numbers IH has in mind regarding patient attendance and she expects the first month will be an adjustment in the new space.

91裸聊视频淣umbers will go up, especially with the new clerks because, as simple as it sounds, that91裸聊视频檚 somebody to answer the phone,91裸聊视频 laughed Tomson. 91裸聊视频淏efore, it was my staff, having them stop work and answer a phone instead of having another patient checked in.91裸聊视频

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rebecca.willson@saobserver.net

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Rebecca Willson

About the Author: Rebecca Willson

I took my first step into the journalism industry in November 2022 when I moved to Salmon Arm to work for the Observer and Eagle Valley News. I graduated with a journalism degree in December 2021 from MacEwan University in Edmonton.
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