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91ƵWe are working the front lines91Ƶ: Behind the till with a B.C. grocery store employee

A union rep at Save-On-Foods talks about life in the aisles during a pandemic
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Ty Harasemow is the head shop steward at Nelson91Ƶs Save-On-Foods location for UFCW 1518. Photo: Tyler Harper

Ty Harasemow has worked in grocery stores for over a decade, and until now his biggest concern during a shift might have been stocking shelves.

Now, when he steps into Nelson91Ƶs Save-On-Foods location, Harasemow is surrounded by reminders he is suddenly an essential service worker in the middle of a global pandemic.

91ƵWe are working the front lines. None of us really know if we91Ƶre going to get sick91Ƶ,91Ƶ said Harasemow.

91ƵTo be perfectly honest, we91Ƶre taking our precautions. We are so diligent in this store I don91Ƶt believe any of our hands can take sanitizer much longer.91Ƶ

Grocery stores are among the few places people are allowed, out of necessity, to gather. But for employees, many of whom are working for minimum wage, the realities of COVID-19 were not something they signed up for.

Harasemow, a head shop steward representing UFCW 1518 and the approximately 150 employees at the Nelson store, said many of his coworkers deal with some level of panic daily. Others, he added, are more relaxed.

91ƵI don91Ƶt want to take away from the fact that yes, there is added stress being so congregated in our store, trying to abide by these rules that we91Ƶre socially applying to our customers, and actually fulfill them ourselves while still conducting a business. That91Ƶs proven problematic and stressful.91Ƶ

UFCW 1518 represents workers at stores including Save-On, Safeway and IGA. In Nelson, the changes made at Save-On and Safeway are quickly apparent to customers. Carts are wiped down and hands sanitized at the door. Tape on the floors show how close to stand to others, and which direction to walk in. Plexiglass separates the till from the buyer.

Harasemow says his co-workers and union are generally content with the safety measures introduced by the company, and that he91Ƶs impressed by how quickly changes were made in March when lockdowns in B.C. began.

He added Save-On and the union also agreed to a raise of $2 per hour, retroactive to the beginning of March, as so-called hero91Ƶs pay during the pandemic.

91ƵThat just re-affirmed no types of political issues are going to [keep] us from working together as one right now, and that91Ƶs very good to see,91Ƶ he said.

Dan Goodman, the secretary treasurer of UFCW 247 based in Surrey, mostly agrees with Harasemow91Ƶs characterization of union-company relations.

Goodman91Ƶs union represents 14,000 grocery store workers across B.C. at stores including No Frills, Extra Foods, Safeway and, in Nelson, the Wholesale Club. While he gives those companies credit for what they91Ƶve done, Goodman also thinks the pandemic will change union expectations once bargaining resumes.

91ƵI certainly think our members are going to be a lot stronger or less inhibited in telling the company how they feel about what their entitlement should be,91Ƶ he said. 91ƵSo I think it91Ƶs going to make things challenging at the bargaining table, for sure.91Ƶ

The real issue the members of his union face, Goodman said, is with customers who aren91Ƶt respecting the rules or are perhaps becoming too comfortable in stores.

91ƵI think they view the grocery store as a return to normalcy,91Ƶ said Goodman. 91ƵI think people can91Ƶt go to a restaurant, you can91Ƶt do all these things you normally do in your every day life. You can91Ƶt send your kids to the park because it91Ƶs covered in yellow tape.

91ƵSo I think when they get into the stores, sometimes people forget, which I think is one of the reasons why they are going to the store too much. It91Ƶs an excuse to get out and forget about everything going on. They forget about that distance, they forget about having to wait or walk around somebody.91Ƶ

What that91Ƶs meant, Goodman says, is a re-evaluation of a capitalist motto: the customer is always right. Younger staff have had an easier time asserting themselves, he said, while some more experienced staff have been reticent to express their needs with customers.

91ƵWe91Ƶre telling our members that when someone is in your space, you need to turn to them and say you need to give me my two metres,91Ƶ he said.

91ƵYou have the right to do that, because ultimately you have the right to a safe workplace. So I think that91Ƶs been a bit of a challenge. That91Ƶs a whole new role, a whole new aspect that probably wasn91Ƶt there before.91Ƶ

And it may not be one experienced in every store.

Harasemow said he91Ƶs been touched by how often customers have showed his colleagues patience and gratitude for doing a difficult job in trying times.

91ƵSo that91Ƶs the biggest thing I have to show appreciation for91Ƶ,91Ƶ he said. 91ƵWe91Ƶre all on the same team here, we all want to be on the same page.91Ƶ

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tyler.harper@nelsonstar.com

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Tyler Harper

About the Author: Tyler Harper

I91Ƶm editor-reporter at the Nelson Star, where I91Ƶve worked since 2015.
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