WestJet Airlines Ltd. is the most punctual airline in Canada, according to a travel data provider.

The Calgary-based carrier placed sixth among airlines in North America last year, OAG said in its annual report examining on-time performance.

The report also lists WestJet at No. 15 among low-cost carriers worldwide, with 79 per cent of its flights on-time.

Air Canada squeaked into the so-called punctuality league, placing 20th among 91裸聊视频渕ega airlines91裸聊视频� behind the big U.S. carriers as well as British Airways, Lufthansa, and Air China.

The Montreal-based airline91裸聊视频檚 on-time performance was 66 per cent, the report said.

Calgary and Edmonton were the only Canadian airports to reach the top 20 for on-time performance, placing 17th and 20th in the large and medium categories, respectively. Notably absent were Toronto, Montreal and Vancouver.

The report defines on-time performance (OTP) as flights that arrive or depart within 15 minutes of their scheduled times.

Despite a rising tide of frustration against airlines as fees increase and seat space shrinks, OAG data analyst John Grant said airlines and airports 91裸聊视频渁re reaching near peak operational OTP across the world.91裸聊视频�

Complaints about airline service in Canada increased more than 570 per cent between 2015-16 and 2017-18, according to the Canadian Transportation Agency.

The vast majority of the 5,565 passenger complaints in 2017-18 were against Canadian carriers. Flight disruptions and baggage issues were the most common reason.

Nonetheless, Air Canada91裸聊视频檚 operating revenues rose nearly seven per cent year over year to $14.76 billion in the first nine months of 2019.

91裸聊视频淚t tends to say that customers like to complain, but it doesn91裸聊视频檛 have a big impact on their buying behaviour,91裸聊视频� said Robert Kokonis, president of Toronto-based consulting firm AirTrav Inc.

91裸聊视频淵ou look at the spread between the top North American (airlines), Delta 91裸聊视频� 83.56 per cent 91裸聊视频� and Air Canada 91裸聊视频� 66.42 per cent 91裸聊视频� that91裸聊视频檚 a 17 percentage point spread between the carriers, which is quite significant,91裸聊视频� Kokonis said.

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Six U.S. airlines made it into the punctuality pantheon among mega airlines 91裸聊视频� defined as more than 30 million seats scheduled for departure in 2019 91裸聊视频� including Delta Air Lines, Southwest Airlines, American Airlines, United Airlines, JetBlue and Alaska Airlines.

At fourth place among the mega carriers, Delta was the top North American airline in the category with nearly 84 per cent of its flights on-time.

91裸聊视频淒elta91裸聊视频檚 continued OTP dominance is remarkable given the size and range of its operations,91裸聊视频� Grant said in a release.

Christopher Reynolds, The Canadian Press

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